Brooklands Operations Limited
Company number 8880311.
1 Little New Street
VAT number: 180242827
In order for Brooklands Hotel to maintain its high standard of customer service and online facilities it is necessary to collect data from visitors of www.brooklandshotelsurrey.com
Personal data collected
On our site you can make accommodation, event, dining and spa enquiries, make information requests, subscribe to marketing or support materials, and purchase gifts. The types of personal information you provide to us on these pages may include name, address, phone, e-mail address, personal preferences, interests, user ID's and passwords, billing information, transaction, credit card information and contact preferences.
Data Collection and Purpose Specification
We collect your personal data to help us understand your needs and interests and provide you with better services. Specifically, we use your information to arrange reservations, communicate with you, to update you on services and benefits, and to better understand who uses our Site and the pages they access so as to be able to improve the Site.
Occasionally, we may also use your information to contact you for market research regarding Brooklands Hotel products and services. We will give you the opportunity to opt-out of market research and customers surveys.
We do not collect extra information about our visitors from other sources, such as public records or bodies, or private organisations.
You agree that if we transfer ownership or management of the Site to a third party we may also transfer your data to such third party, provided such third party agrees to observe this policy.
If we wish to use your personal data for a new purpose, other than for which it was originally supplied, we will ask you first. We take seriously the trust you place in us.
We do not give visitors to our Site the option of using a secure transmission method to send us their personal data, unless otherwise indicated. Accordingly, your attention is drawn to the fact that any information carried over the Internet is not secure; information can be intercepted, lost, redirected, changed and read by other people.
However, Brooklands Hotel acknowledges your trust and is committed to protecting the information you provide to us. To prevent unauthorised access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.
All our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal details.
We use leading technologies and encryption software to safeguard your data, and set strict security standards to prevent any unauthorised access to it.
Crime prevention and detection
We have systems that protect our customers and ourselves against fraud and other crime. We may use your personal information to prevent crime and trace those responsible. We may check your details with fraud prevention agencies. If you give us false or misleading information and we suspect fraud, we will record this. We and other organisations may use and search these records to help us to trace debtors, recover debt, prevent fraud and to manage your accounts, or check your identity to prevent money laundering, unless you provide use with other satisfactory proof of identity.
Automatic Collection of Information
Feedback, including comments and questions
When you send us or provide us with personal information via e-mail (that is, in a message containing a question or comment, or by filling out a form that e-mails us this information) or via telephone, we use it to respond to your requests.
If you e-mail us, or give us your e-mail address, we will keep a record of it. We may use it to contact you occasionally about other products and services which may be of interest to you, unless you ask us not to do so. We will not give your e-mail address to any unauthorised third parties.
When you e-mail us please remember that the content of your e-mail is insecure and could be intercepted. Accordingly, please keep the amount of confidential information to a minimum and we will do likewise when we reply.
Your Rights to Access Personal Data
Brooklands Hotel strives to keep your personal data accurate and encourages you to contact us at firstname.lastname@example.org to update your information, if necessary.
We have to provide you with a readable copy of the personal data, which we keep about you, within 40 days of receiving your written request. The Act allows us to charge a fee of £10 pounds for this service. Evidence or proof of your identity (for example, a passport, driver's licence or current bills) will be required.
It is both in our interest and yours to hold accurate data. If the data we hold on you is inaccurate in any way, where appropriate, you may have the data:
We reserve the right to refuse to provide you with a copy of your personal data, but will give reasons for our refusal and allow you to challenge our decision.
Complaints and Disputes
We are committed to working with you to obtain a fair and rapid resolution of any complaints or disputes relating to privacy matters. Please send us your questions and comments regarding our privacy practices to email@example.com or send us a letter to:
Privacy Compliance Coordinator
A software application used to locate and display Web pages.
Message given to a web browser by a web server. The browser in a text file called cookie.txt then stores the message. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.
IP (Internet Protocol)
All networks connected to the Internet speak IP, the technical standard that allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.
Delivers (serves up) web pages to your computer