Terms & Conditions

  • Hotel Terms and Conditions


    ATTENTION: This legal notice applies to the entire contents of the website accessible at www.brooklandshotelsurrey.com (the "Site") and to any correspondence by e-mail between us and you. Please read these terms carefully before using these Websites. Using the Site indicates that you accept these terms and conditions regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the Site. This notice is issued by Brooklands Hotel (the "Company").


    1.1 You may access most areas of the Site without registering your details with us. Certain areas of the Site are only open to you if you register.

    1.2 By accessing any part of the Site, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Site immediately.

    1.3 The Company reserves the right to modify, add to or change these Terms and Conditions, our Privacy Policy, and any other policies at any time without notice. Any such modifications, additions or changes will be effective immediately on being posted to the Sites. Continued use of the Site after a modification, addition or change has been made is your acceptance of the modification, addition or change.

    2. LICENCE

    2.1 You are permitted to print and download extracts from the Site for your own personal use on the following basis:

    (a) no documents or related graphics on the Site are modified in any way;

    (b) no graphics on the Site are used separately from accompanying text;

    (c) the Company's copyright and trade mark notices and this permission notice appear in all copies; and

    (d) that you do not, sell, rent, lease, license, sublicense, grant any rights in, transfer, distribute, time-share or otherwise assign to any third party any portion of the Site.

    2.2 You acknowledge that, the copyright, trade marks, service marks, patents, database rights and other intellectual property rights in all material on the Site (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from the Site other than in accordance with paragraph 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the Site automatically terminates and you must immediately destroy any downloaded or printed extracts from the Site.

    2.3 Subject to paragraph 2.1, no part of the Site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.

    2.4 Any rights not expressly granted in these terms are reserved.

    2.5 If you breach any of these Terms and Conditions, your authorisation to use the Site automatically terminates and you must immediately destroy any downloaded or printed materials.


    3.1 While the Company endeavours to ensure that the Site is normally available 24 hours a day, the Company shall not be liable if for any reason the Site is unavailable at any time or for any period.

    3.2 Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.


    4.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to the Site shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

    4.2 You are prohibited from posting or transmitting to or from the Site any material:

    (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

    (b) for which you have not obtained all necessary licenses and/or approvals; or

    (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

    (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

    4.3 You may not misuse the Site (including, without limitation, by hacking).

    4.4 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of paragraph 4.2 or paragraph 4.3.


    5.1 You may create links to the Site provided you have acquired prior written consent from the Company.

    5.2 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of 5.1.


    6.1 Each registration is for a single user only.

    6.2 Responsibility for the security of any passwords issued rests with you.


    7.1 Whilst every reasonable effort has been made to ensure that the information on the Site is correct, the Company does not warrant the accuracy and completeness of the material on the Site. The Company may make changes to the material on the Site, or to the products and prices described in it, at any time without notice. The material on this Site may be out of date, and the Company makes no commitment to update such material.

    7.2 The material on the Site is provided on an "as is" basis, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Site on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to the Site.


    8.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Site), and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Site in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

    8.2 Nothing in this legal notice shall exclude or limit the Company's liability for:

    (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or

    (b) fraud; or

    (c) misrepresentation as to a fundamental matter; or

    (d) any liability which cannot be excluded or limited under applicable law.

    8.3 If your use of material on this Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.


    This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

    10. PAYMENT

    Hotel bills of £500 and above must be settled by credit or debit card.

  • Gift Voucher Terms and Conditions

    Gifted is the chosen intermediary to process your gift voucher purchase.

    Gifted will feature on the credit card statement of the credit card used to purchase the voucher.

    Vouchers have a 6 month validity, unless stated otherwise.

    All vouchers must be presented on arrival at the hotel.

    Special offer vouchers may have a shorter validity time to redeem.

    Vouchers purchased may only be used 72 hours after purchase.

    At time of making a reservation, a credit card or debit card is needed to guarantee the booking.

    Vouchers are non refundable and non transferable.

    Vouchers cancelled within seven days of purchase will be full refunded, after seven days of purchase.

    Vouchers are non refundable.

    Vouchers must be presented when they are redeemed and only the originals will be accepted

    For last minute gifts, please select the email gift voucher option to ensure you receive your voucher prior to redeeming it.

    Vouchers purchased before 12 noon will be issued and dispatched on the same (working) day.

    Vouchers purchased after 12 noon will be issued and dispatched on the following (working) day.

    Working days are Monday to Friday of any week excluding public or bank holidays.

    UK Special Delivery guarantees next day delivery, however voucher must be issued before 12 noon Monday - Friday.

    Vouchers ordered on a Friday before 12 noon, will be issued and dispatched the same day, however Royal Mail do not guarantee delivery until the following Monday.

    If you select either International Signed For or Airmail delivery (for items being sent overseas), Royal Mail has a target delivery time of 4-7 working days, however cannot guarantee that items will be received within this period.

    Monetary vouchers cannot be exchanged for any cash value and change is not given.

  • Make Your Bid Terms and Conditions

    To place a bid, a future dated Brooklands Hotel room reservation number is required

    Only bids place before 3pm the day before arrival are valid

    The form must be completed with all requested information

    The placed bid must be equal to or more than the stated minimum bidding amount shown

    The minimum bid is the lowest bid the Brooklands Hotel will accept

    The maximum bid shown is the full upgrade price

    The pre-booked room type and upgraded room type requested must be selected

    The minimum and maximum bids shown vary depending on your pre-booked room selection and the selected room type to bid on

    All bids for upgrades are per night, not per stay

    By submitting a bid, a contractual commitment is made to purchase the selected upgrade at the price bid to the Brooklands Hotel should this be a winning bid

    The placed bid will be sent directly to the Make Your Day team

    At 3pm the day prior to the pre-booked reservation arrival date, all bids for this arrival day will be collated

    The highest submitted bid for the arrival day will win the upgraded room

    All bidders will be notified on arrival if their bid is the winning bid

    Bids are supplements and will be charged in addition to the pre-booked room reservation room rate, for example: if you booked a Deluxe room at a rate of £139 and place a bid of £24 to upgrade to an Executive Room and this is a winning bid (notified upon check-in), the £24 upgrade will be added to your pre-booked room rate at £139. Therefore, your total room rate bill will be £163.

    All rooms and upgrades are subject to availability

  • Modern Slavery Policy
    1. Policy Statement
    1.1 Slavery and human trafficking involve the deprivation of a person’s liberty by
    exploiting them for personal or commercial gain. Acts of slavery and human
    trafficking are criminal offences and a violation of Human Rights. Slavery and human
    tracking can include: forced labour (ie. involuntary work coerced by threatening
    behaviour); the sale and exploitation of children; arranging and enabling the
    trafficking of persons and any other act which deprives a person of their liberty by
    exploiting them for personal or commercial gain. Such practices are referred to as
    “Modern Slavery”.
    1.2 Brooklands Hotel recognises that slavery and human trafficking are not issues
    confined to the overseas hospitality sector. In particular, we recognise and are
    assessing the risks that arise from the use of foreign and migrant labour, and from
    supply chains both in the UK and overseas. Brooklands Hotel has adopted and
    implemented a zero-tolerance approach to slavery and human trafficking. We are
    committed to:
    (a) Operating with integrity and accountability both within our organisation
    and in our relationship with suppliers
    (b) Taking all reasonable and practicable steps to ensure that slavery and
    human trafficking are not present in our operations or our supply chains.
    1.3 We expect the same high standards from all individuals and organisations
    associated with Brooklands Hotel.
    2. Compliance with this Policy
    2.1 All employees of Brooklands Hotel and those employed to provide goods or
    services to Brooklands Hotel must read and comply with the terms of this Policy. We
    expect that those who provide us with goods or services to demonstrate their own
    compliance by providing copies of their Modern Slavery Statement detailing the
    steps taken to ensure there are no issues of slavery or human trafficking in their
    business or supply chain.
    2.2 We encourage our employees and our suppliers to report to us any concerns or
    issues of, or relating to, slavery and human trafficking, whether in our business or in
    our supply chain, immediately by contacting Cindy Page,
    cp@brooklandshotelsurrey.com as soon as they become aware. Concerns can also
    be reported directly to the Home Office by contacting their designated Helpline on
    0800 012 1700 or by visiting www.modernslavery.co.uk

    2.3 We encourage openness throughout our business and in our supply chains. It is
    our intention to ensure that employees and suppliers feel comfortable in reporting
    any concerns of slavery or human trafficking to Brooklands Hotel management.
    2.4 Brooklands Hotel operates a Whistleblowing Policy in an aim to encourage
    employees to feel comfortable in raising and reporting concerns without fear of
    victimisation. Insofar as possible, we will ensure that confidentiality and anonymity
    is upheld.
    3. Breaches of this policy
    3.1 A breach of this Policy by an employee will result in disciplinary action, which
    could amount to dismissal for gross misconduct.
    3.2 A breach of this policy by our suppliers, whether in their business or their supply
    chain, may result in us terminating our relationship.
    4. Responsibility for the policy
    4.1 Any concerns should be reported to Cindy Page by contacting them by email on
    cp@brooklandshotelsurrey.com or telephone 01932 335700.