IMPORTANT LEGAL NOTICE

ATTENTION: This legal notice applies to the entire contents of the website accessible at www.brooklandshotelsurrey.com (the "Site") and to any correspondence by e-mail between us and you. Please read these terms carefully before using these Websites. Using the Site indicates that you accept these terms and conditions regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the Site. This notice is issued by Brooklands Hotel (the "Company").

1. INTRODUCTION

1.1 You may access most areas of the Site without registering your details with us. Certain areas of the Site are only open to you if you register.

1.2 By accessing any part of the Site, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Site immediately.

1.3 The Company reserves the right to modify, add to or change these Terms and Conditions, our Privacy Policy, and any other policies at any time without notice. Any such modifications, additions or changes will be effective immediately on being posted to the Sites. Continued use of the Site after a modification, addition or change has been made is your acceptance of the modification, addition or change.

2. LICENCE

2.1 You are permitted to print and download extracts from the Site for your own personal use on the following basis:

(a) no documents or related graphics on the Site are modified in any way;

(b) no graphics on the Site are used separately from accompanying text;

(c) the Company's copyright and trade mark notices and this permission notice appear in all copies; and

(d) that you do not, sell, rent, lease, license, sublicense, grant any rights in, transfer, distribute, time-share or otherwise assign to any third party any portion of the Site.

2.2 You acknowledge that, the copyright, trade marks, service marks, patents, database rights and other intellectual property rights in all material on the Site (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from the Site other than in accordance with paragraph 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the Site automatically terminates and you must immediately destroy any downloaded or printed extracts from the Site.

2.3 Subject to paragraph 2.1, no part of the Site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.

2.5 If you breach any of these Terms and Conditions, your authorisation to use the Site automatically terminates and you must immediately destroy any downloaded or printed materials.

3. SERVICE ACCESS

3.1 While the Company endeavours to ensure that the Site is normally available 24 hours a day, the Company shall not be liable if for any reason the Site is unavailable at any time or for any period.

3.2 Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.

4. VISITOR MATERIAL AND CONDUCT

4.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to the Site shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from the Site any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

(b) for which you have not obtained all necessary licenses and/or approvals; or

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Site (including, without limitation, by hacking).

4.4 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of paragraph 4.2 or paragraph 4.3.

5. LINKS TO AND FROM OTHER WEBSITES

5.1 You may create links to the Site provided you have acquired prior written consent from the Company.

5.2 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of 5.1.

6. REGISTRATION

6.1 Each registration is for a single user only.

6.2 Responsibility for the security of any passwords issued rests with you.

7. DISCLAIMER

7.1 Whilst every reasonable effort has been made to ensure that the information on the Site is correct, the Company does not warrant the accuracy and completeness of the material on the Site. The Company may make changes to the material on the Site, or to the products and prices described in it, at any time without notice. The material on this Site may be out of date, and the Company makes no commitment to update such material.

7.2 The material on the Site is provided on an "as is" basis, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Site on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to the Site.

8. LIABILITY

8.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Site), and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Site in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

8.2 Nothing in this legal notice shall exclude or limit the Company's liability for:

(a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or

(b) fraud; or

(c) misrepresentation as to a fundamental matter; or

(d) any liability which cannot be excluded or limited under applicable law.

8.3 If your use of material on this Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

9. GOVERNING LAW AND JURISDICTION

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

10. PAYMENT

Hotel bills of £500 and above must be settled by credit or debit card.

Inclusions:

• Use of BSpa facilities is included in all spa experience packages
• BSpa pass includes use of the spa facilities and a bathrobe & towel only
• Food & beverages are not included in spa experience packages unless stated
• For spa experiences with lunch included, guests can select from our spa lunch package inclusive menu. The dishes that are included with the package are marked 'inc'. Other dishes can be ordered should you wish and the supplement for these is shown on the menu

Booking & Cancellation Policy

• All treatments and packages must be booked in advance to avoid disappointment
• Prepayment for treatments & packages is required at the time of booking
• To cancel or reschedule any spa treatments/days, we require a minimum of 24/48 hours notice
• Cancellations with less than 24/48 hours notice are subject to full payment

Pre-Arrival Information

• Please arrive at least 15 minutes prior to your treatment time/spa access start time to allow time to complete your pre-treatment consultation form

Age Restrictions

• The minimum age for BSpa guests is 13 years
• The Teen Time spa package is available for guests aged 13-15 years
• Guests aged 13-15 years must always be accompanied by a parent/guardian
• Guests aged 16 & 17 may use the facilities without a parent/guardian & the only treatment available for them is a manicure or pedicure
• 16 & 17 year olds may have a facial in a dual treatment room with a parent/guardian present
• ID will be required on check in. Failure to provide appropriate ID may result in access to BSpa being denied and no refunds will be given
• The maximum number of 16 & 17 year olds in one booking is four

Pregnancy

• Treatments are available to those post 12 weeks of pregnancy
• To discuss treatments suitable for pregnancy, please ask the Reservations Team at the time of booking

Medical Conditions & Allergies

• Please make the us aware of any medical conditions or allergies at the time of booking

‘Teen Time’ Important Information

• The Teen Time spa package is for teenagers aged 13-15 years
• Treatments for teenager & adult will take place at the same time in the same treatment room
• Each teenager must be accompanied by one adult, who must be present during all treatments

These Terms and Conditions set out the whole agreement between you and us for the supply of services and constitute an agreement between you and us. Please ensure that you read and understand these Terms and Conditions because you will be bound by them.

A. ‘BFit’ means a facility owned and operated by Brooklands Operations Ltd trading as Brooklands Hotel.
B. ‘BFit Rules’ means the rules and regulations governing the use of BFit.
C. ‘BFit, ‘us’, ‘we’ and ‘our’ means Brooklands Operations Ltd trading as Brooklands Hotel.
D. ‘Member’, ‘you’ and ‘your’ means on-going direct debit and annual members.

Your membership

• You must be over the age of 18 to join BFit.
• You must complete a health questionnaire before you start using your membership and by completing the health questionnaire warrant to us that you have no known condition or are undergoing any treatment that would prevent you from being capable of physical exercise in all material respects.
• On entry into this Membership Agreement and every time you enter BFit during your membership, you warrant and represent to BFit that you have no medical conditions known to you that would mean that you are not capable of all forms of exercise and that such exercise will not be detrimental to your health. If in doubt, it is your sole responsibility to consult a medical practitioner or to cancel your membership.
• On entry into this Membership Agreement and every time you enter BFit during your membership, you are agreeing that all facilities and equipment are used entirely at your own risk. The gym in BFit is an unsupervised facility.
• Your membership applies to you personally: you cannot lend, assign or transfer it to another person.
• We reserve the right to implement a waiting list at any time if we deem it necessary to do so.
• We reserve the right to make or change minor points or amendments in this Membership Agreement without notice to you.

Payment of fees

• By completing the application form and agreeing to be bound by these Terms and Conditions; you agree to pay all BFit membership and other fees on time.
• A minimum of three months membership must be taken out to join BFit. Any vouchers included with your membership will be issued after the first three months minimum membership.
• If you decide to terminate your membership, one months notice will be required.
• Paying by monthly Direct Debit: your membership fees are collected from you by us by Standing Order or Direct Debit on the 1st of each month and are non-refundable.
• Prepaying annually: annual membership can be paid by credit card, debit card or direct debit. If you have chosen to prepay for annual membership via Direct Debit, the above applies except the collections will be for a 12-month period and subsequent Direct Debits will be collected on the annual anniversary of membership.
• Your membership fees are subject to periodic increases and we reserve the right to pass on any changes in the rate of VAT to you. Fees will normally be reviewed on an annual basis but circumstances may dictate an earlier revision. You will normally be given one months notice of any fee change. Membership dues for prepaid annual membership will be reviewed only on renewal.
• All payments made are non-refundable under any circumstances, except in relation to the Direct Debit Money Back Guarantee.

Facilities and services

• You acknowledge that to provide the highest standards of facilities, BFit may need to close certain or all facilities temporarily for cleaning, essential repairs or maintenance of equipment and special events. This may disrupt the provision of services to you and agree that such disruption shall not amount to a breach of this agreement by us.
• Opening hours are subject to change and we will normally provide one month’s written notice where reasonably practicable.

BFit usage

• You must familiarize yourself with the BFit Rules before you use BFit. The BFit Rules are displayed in the gym. We may cancel or suspend your membership without notice if you break these rules.
• You must wear appropriate clothes and shoes. No jeans or flipflops are permitted.
• A sweat towel must be carried at all times, and equipment must be wiped down after use.
• Weights must not be dropped, and must be replaced after use. Failure to comply with result in the suspension or cancellation of membership
• When lockers are included in membership, they are for use when in the gym only – any contents in occupied lockers will be emptied overnight and contents will be donated to charity after 2 weeks if they remained unclaimed.
• No bags are allowed on the gym floor at any time.
• You must not abuse the equipment or facilities of BFit (you will be liable to pay for any negligent or deliberate damage to property)
• You must not behave in a violent, rude or threatening way or in a manner which distresses or causes discomfort to other members of the gym or hotel staff.
•  The use of cameras or phones whilst on the equipment is not permitted.
• Smoking is not allowed in any part of BFit. Possession of alcohol, narcotics or other mood-altering substances is not permitted, neither us use of BFit while under the influence of any of these substances.
• We may refuse admission or ask you to leave BFit if we reasonably believe that you have broken any section of this paragraph. No refund will be given if you are asked to leave BFit in such circumstances.
• Members must secure their personal belongings on their person or place and secure them in the lockers (if included in your membership) provided by us at all times whilst using BFit’s facilities. Your property is left in these lockers entirely at your own risk.
• You are responsible for ensuring that you correctly operate or use any facilities and/or equipment (including adjusting levels or settings) which we provide. If you are in any doubt about how to correctly operate any equipment, you must consult the BSpa Manager before use.

Data Collection

• In the course of your membership, BFit may collect certain personal information about you including personal details, financial details and information about your health. We will use this information for purposes including managing your membership and communicating with you. You will always be given the opportunity to opt out of such communications. You have the duty to keep your personal information up to date and inform us of any changes.
• We will limit access to the processing of and use of your personal information to our employees and management who may, from time to time, require its use for marketing or other services. In addition, from time to time, we may need to make your personal information available to third parties such as legal authorities, our group companies and professional advisors.
• Please contact the General Manager if you have any questions or concerns about how BFit will use or store your personal information or if you wish to exercise your right to access, modify, object to the use of or request the deletion of your personal information.
• We reserve the right to take photographs of our facilities (which may include you, provided your inclusion is incidental) for press and promotional purposes.
• As a member of BFit, you acknowledge that you have read and understood the provisions of this agreement and that you agree that BFit may collect, use, process and disclose your personal information as described.

Cancellation by you

• If you decide to terminate your membership, one months written notice will be required.
• You have fourteen days from signing this membership agreement to change your mind. If you decide to terminate your membership within fourteen days, this must be done in writing and all membership fees will be refunded to you in full.
• If you decide to terminate your membership after the first fourteen days, you must give one months written notice.
• If your desired end date is after your next payment is us a pro-rata payment can be made to cover the extra days. You must cancel five working days before your next payment; no further payments will be taken.
• Upon cessation of your membership, you must return your membership card and access key card.

Cancellation by us

• We may cancel your membership without notice if you commit a material breach of this agreement including, but not limited to, a breach of BFit rules, abuse or threatening behaviour or vandalism or other illegal activity.
• We may cancel your membership with immediate effect if:
  • You have breached any terms and conditions of this agreement; or
  • Membership fees or other charges remain unpaid seven days after the due date and such a breach is not remedied by you within seven days, after being notified by us
• We may cancel your membership with immediate effect if BFit permanently ceases operation. In these circumstances, we will consider providing a pro rata refund for membership fees already paid in respect of any period after the cancellation date.
• We reserve the right to change the membership scheme or cancel the membership scheme entirely without notice or reason. Should this arise, any membership fees paid by will be refunded.

Force Majeure

• For the purposes of this agreement, a Force Majeure Event means an event beyond the reasonable control of BFit including but not limited to strikes, lock-outs or other industrial disputes (whether involving BFit or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant machinery, fire, flood, storm or default of suppliers or subcontractors.
• BFit shall not be liable to you as a result of any delay or failure to perform its obligations under this agreement as a result of a Force Majeure Event
• If the Force Majeure Event prevents BFit from providing any of the services for more than 90 days, BFit may, without limited it’s other rights or remedies, have the right to terminate this agreement immediately by giving written notice to you.

General

• Our failure to enforce any of our rights at any time, for any period and for whatever reason will not be construed as a waiver of such rights; neither will any failure to identify or act upon your breach of the terms of this agreement be deemed an affirmation by us that your behavior is acceptable.
• Where a provision of this agreement is deemed to be invalid or unenforceable by any English Court, the provision will be deleted but such deletion will not affect the validity and enforceability of the remaining provisions.
• We may assign or transfer the benefit of this agreement our obligations under it, to any other legal entity at any time without notice to you.
• All and any Intellectual Property Rights in or arising out of or in connection with the services provided or in relation to this agreement shall be owned by BFit
• Except as permitted by this clause, the Contracts (Rights of Third Parties) Act 1999 are excluded.
• Except where permitted by this agreement, neither party may later the terms and conditions without the written agreement of the other party and no written or oral representation by either party will serve to modify or amend these terms and conditions in any way.
• This agreement shall be governed by English law and the English courts shall have exclusive jurisdiction to deal with any disputes arriving in relation to it.

Discount Terms & Conditions:

20% off BSpa days & treatments

• Presentation of a valid BFit membership card will entitle the bearer to a 20% discount on treatments and full price spa days
• Discount valid in BSpa Monday to Thursdays only
• Treatments and spa days must be booked in advance and are subject to availability
• Member must state the intention to use their discount at time of booking
• Discount not valid on Friday, Saturday and Sunday

10% off retail products in BSpa

• Presentation of a valid BFit membership card will entitle the bearer to a 10% discount on retail products in BSpa
• Not valid in conjunction with any other special offer
• Stock of retail products is subject to availability

10% off food and beverages throughout the hotel

• Presentation of a valid BFit membership card will entitle the bearer to 10% off their total food & beverage bill
• Table bookings must be made in advance
• Intention to use the discount must be stated at time of booking
• 10% discount applies to food & beverage bills only, excluding service charge
• Pre dinner drink bills can be carried through to the restaurant, where your discount will be applied
• If members are not dining in the restaurant, drinks must be consumed and bill settled in the bar
• Only one BFit membership may be used per table or dining party
• Discount may only apply once for breakfast, lunch & dinner on any given day
• Discount is valid for all of the dining party, dining at the same table
• The BFit discount is restricted to tables of a maximum 8 diners
• Discount not valid on Christmas Eve, Christmas Day, Boxing Day or New Year’s Eve
• Discount not valid on special set menus and/or events
• Discount not valid when attending group and/or function bookings
• Not valid in conjunction with any other offer or discount

Preferential rates for Christmas Day, Boxing Day and New Year’s Eve dining packages

• 10% discount off Christmas Day, Boxing Day and New Year’s Eve party/dining packages
• Minimum of 4 people booking for the discount to apply
• Discount is valid on the package price only and excludes beverages
• BFit member must state the intention to use their discount at the time of enquiry
• Subject to availability
• Not valid in conjunction with any other special offer

Preferential rate for shared Christmas party nights

• 10% discount for bookings of 10 or more guests
• BFit member must state the intention to use their discount at the time of enquiry
• Discount is valid on the package price only and excludes beverages
• Subject to availability
• Not valid in conjunction with any other special offer

These Terms and Conditions set out the whole agreement between you and us for the supply of services and constitute an agreement between you and us. Please ensure that you read and understand these Terms and Conditions because you will be bound by them.

A. ‘BSpa’ means a facility owned and operated by Brooklands Operations Ltd trading as Brooklands Hotel.
B. ‘BSpa, ‘us’, ‘we’ and ‘our’ means Brooklands Operations Ltd trading as Brooklands Hotel.
C. ‘Member’, ‘you’ and ‘your’ means on-going direct debit and annual members.

Your membership

• You must be over the age of 18 to join BSpa.
• Your membership applies to you personally: you cannot lend, assign or transfer it to another person.
• We reserve the right to implement a waiting list at any time if we deem it necessary to do so.
• We reserve the right to make or change minor points or amendments in this Membership Agreement without notice to you.

Payment of fees

• By completing the application form and agreeing to be bound by these Terms and Conditions; you agree to pay all BSpa membership and other fees on time.
• In addition to your monthly or annual prepaid membership fee, If you decide to terminate your membership, one months notice will be required.
• Paying by monthly Standing Order or Direct Debit: your first month’s membership fees must be paid by credit or debit card then a standing order or direct debit set up. Direct debits are collected in the first 3-5 working days of each month.
• Standing orders set up by you should be set to come out of your account in the first 3-5 working days of the month. Membership fees are non-refundable.
• Prepaying annually: annual membership can be paid by credit card, debit card or direct debit. If you have chosen to prepay for annual membership via Standing Order or Direct Debit, the above applies except the collections will be for a 12-month period and subsequent Direct Debits will be collected on the annual anniversary of membership.
• Your membership fees are subject to periodic increases and we reserve the right to pass on any changes in the rate of VAT to you. Fees will normally be reviewed on an annual basis but circumstances may dictate an earlier revision. You will normally be given one months notice of any fee change. Membership dues for prepaid annual membership will be reviewed only on renewal.
• All payments made are non-refundable under any circumstances, except in relation to the Direct Debit Money Back Guarantee.

Facilities and services

• You acknowledge that to provide the highest standards of facilities, BSpa may need to close certain or all facilities temporarily for cleaning, essential repairs or maintenance of equipment and special events. This may disrupt the provision of services to you and agree that such disruption shall not amount to a breach of this agreement by us.
• Opening hours are subject to change and we will normally provide one month’s written notice where reasonably practicable.

BSpa usage

• Members must secure their personal belongings on their person or place and secure them in the lockers provided by us at all times whilst using BSpa facilities. Your property is left in these lockers entirely at your own risk.

Data Collection

• In the course of your membership, BSpa may collect certain personal information about you including personal details, financial details and information about your health. We will use this information for purposes including managing your membership and communicating with you. You will always be given the opportunity to opt out of such communications. You have the duty to keep your personal information up to date and inform us of any changes.
• We will limit access to the processing of and use of your personal information to our employees and management who may, from time to time, require its use for marketing or other services. In addition, from time to time, we may need to make your personal information available to third parties such as legal authorities, our group companies and professional advisors.
• Please contact the General Manager if you have any questions or concerns about how BSpa will use or store your personal information or if you wish to exercise your right to access, modify, object to the use of or request the deletion of your personal information.
• We reserve the right to take photographs of our facilities (which may include you, provided your inclusion is incidental) for press and promotional purposes.
• As a member of BSpa, you acknowledge that you have read and understood the provisions of this agreement and that you agree that BSpa may collect, use, process and disclose your personal information as described.

Cancellation by you

• If you decide to terminate your membership, one months written notice will be required.
• You have fourteen days from signing this membership agreement to change your mind. If you decide to terminate your membership within fourteen days, this must be done in writing and all membership fees will be refunded to you in full
• If you decide to terminate your membership after the first fourteen days, you must give one months written notice.
• If your desired end date is after your next payment is us a pro-rata payment can be made to cover the extra days. You must cancel five working days before your next payment; no further payments will be taken.
• Upon cessation of your membership, you must return your membership card.

Cancellation by us

• We may cancel your membership without notice if you commit a material breach of this agreement including, but not limited to, a breach of BSpa rules, abuse or threatening behaviour or vandalism or other illegal activity.
• We may cancel your membership with immediate effect if:
  • You have breached any terms and conditions of this agreement; or
  • Membership fees or other charges remain unpaid seven days after the due date and such a breach is not remedied by you within seven days, after being notified by us
• We may cancel your membership with immediate effect if BSpa permanently ceases operation. In these circumstances, we will consider providing a pro rata refund for membership fees already paid in respect of any period after the cancellation date.
• We reserve the right to change the membership scheme or cancel the membership scheme entirely without notice or reason. Should this arise, any membership fees paid by will be refunded.

Force majeure

• For the purposes of this agreement, a Force Majeure Event means an event beyond the reasonable control of BSpa including but not limited to strikes, lock-outs or other industrial disputes (whether involving BSpa or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant machinery, fire, flood, storm or default of suppliers or subcontractors.
• BSpa shall not be liable to you as a result of any delay or failure to perform its obligations under this agreement as a result of a Force Majeure Event
• If the Force Majeure Event prevents BSpa from providing any of the services for more than 90 days, BSpa may, without limited it’s other rights or remedies, have the right to terminate this agreement immediately by giving written notice to you.

General

• Our failure to enforce any of our rights at any time, for any period and for whatever reason will not be construed as a waiver of such rights; neither will any failure to identify or act upon your breach of the terms of this agreement be deemed an affirmation by us that your behavior is acceptable.
• Where a provision of this agreement is deemed to be invalid or unenforceable by any English Court, the provision will be deleted but such deletion will not affect the validity and enforceability of the remaining provisions.
• We may assign or transfer the benefit of this agreement our obligations under it, to any other legal entity at any time without notice to you.
• All and any Intellectual Property Rights in or arising out of or in connection with the services provided or in relation to this agreement shall be owned by BSpa.
• Except as permitted by this clause, the Contracts (Rights of Third Parties) Act 1999 are excluded.
• Except where permitted by this agreement, neither party may later the terms and conditions without the written agreement of the other party and no written or oral representation by either party will serve to modify or amend these terms and conditions in any way.
• This agreement shall be governed by English law and the English courts shall have exclusive jurisdiction to deal with any disputes arriving in relation to it.

Packages & Discounts Terms & Conditions:

• Use of spa facilities and spa treatment must be booked in advance
• Spa pass and spa treatments cannot be carried over to the next month
• Spa pass is for one three hour visit to BSpa for the BSpa member only in one of the following slots: 9am to 12noon, 12.30pm to 3.30pm, 4pm to 7pm or 7.30pm to 10.30pm
• Spa pass & spa treatments are subject to availability
• Spa pass and spa treatment must be taken on the same day. The treatment can be outside of the three hours spa pass to fully enjoy the spa facilities.
• Use of the meditation room is included can be booked upon arrival. The meditation room is subject to availability.
•  10% off retail products in BSpa
  • Presentation of a valid BFit membership card will entitle the bearer to a 10% discount on retail products in BSpa
  • Not valid on conjunction with any other special offer
  • Stock of retail products is subject to availability
• 50% discount off either a luxury manicure or pedicure
  • Discount is only valid Monday to Thursday
  • Treatment must be booked in advance and is subject to availability
  • Intention to use the discount must be stated at time of booking
  • Not valid on Friday, Saturday and Sunday
  • Not valid in conjunction with any other offer or discount
• 20% off spa treatments
  • Discount is only valid Monday to Thursday
  • Treatment must be booked in advance and is subject to availability
  • Intention to use the discount must be stated at time of booking
  • Not valid on Friday, Saturday and Sunday
  • Not valid in conjunction with any other offer or discount
• 20% off food bills in 1907 restaurant, bar & grill
  • Presentation of a valid BSpa membership card will entitle the bearer to 20% off their total food bill
  • Table bookings must be made in advance
  • Intention to use the discount must be stated at time of booking
  • Presentation of a valid BSpa membership card must be shown on arrival
  • 20% discount applies to food bills only, excluding beverages &service charge
  • Only one card may be used per table or dining party
  • Discount may only apply once for breakfast, lunch & dinner on any given day
  • Discount is valid for all of the dining party, dining at the same table
  • The BSpa members discount is restricted to tables of a maximum 8 diners
  • Discount not valid on Christmas Eve, Christmas Day, Boxing Day or New Year’s Eve
  • Discount not valid on special set menus and/or events
  • Discount not valid when attending group and/or function bookings
  • Not valid in conjunction with any other offer or discount
• 10% off beverages in 1907 restaurant, bar & grill
  • o Presentation of a valid BSpa membership card will entitle the bearer to 10% off beverages
  • Discount is valid for the BSpa member and guests, to a maximum party of 8
  • Pre dinner drink bills can be carried through to the restaurant, where your discount will be applied
  • If BSpa members are not dining in the restaurant, drinks must be consumed and bill settled in the bar
  • Discount not valid on special set menus and/or events
  • Discount not valid when attending group and/or function bookings
  • Not valid in conjunction with any other offer or discount
  • The discount is valid on beverages only, excludes food and service charge
• Complimentary car parking for the duration of your visit is included for BSpa members. Car registration details must be entered at BSpa reception to take advantage of the complimentary car parking.
• For BSpa Ultimate Lifestyle Membership, guests must complete the BFit application, PARQ and BFit Induction forms as well as signing the BFit terms & conditions.

Gifted is the chosen intermediary to process your gift voucher purchase.

Gifted will feature on the credit card statement of the credit card used to purchase the voucher.

Vouchers have a 6 month validity, unless stated otherwise.

All vouchers must be presented on arrival at the hotel.

Special offer vouchers may have a shorter validity time to redeem.

Vouchers purchased may only be used 72 hours after purchase.

At time of making a reservation, a credit card or debit card is needed to guarantee the booking.

Vouchers are non refundable and non transferable.

Vouchers cancelled within seven days of purchase will be full refunded, after seven days of purchase.

Vouchers are non refundable.

Vouchers must be presented when they are redeemed and only the originals will be accepted

For last minute gifts, please select the email gift voucher option to ensure you receive your voucher prior to redeeming it.

Vouchers purchased before 12 noon will be issued and dispatched on the same (working) day.

Vouchers purchased after 12 noon will be issued and dispatched on the following (working) day.

Working days are Monday to Friday of any week excluding public or bank holidays.

UK Special Delivery guarantees next day delivery, however voucher must be issued before 12 noon Monday - Friday.

Vouchers ordered on a Friday before 12 noon, will be issued and dispatched the same day, however Royal Mail do not guarantee delivery until the following Monday.

If you select either International Signed For or Airmail delivery (for items being sent overseas), Royal Mail has a target delivery time of 4-7 working days, however cannot guarantee that items will be received within this period.

Monetary vouchers cannot be exchanged for any cash value and change is not given.

To place a bid, a future dated Brooklands Hotel room reservation number is required

Only bids place before 3pm the day before arrival are valid

The form must be completed with all requested information

The placed bid must be equal to or more than the stated minimum bidding amount shown

The minimum bid is the lowest bid the Brooklands Hotel will accept

The maximum bid shown is the full upgrade price

The pre-booked room type and upgraded room type requested must be selected

The minimum and maximum bids shown vary depending on your pre-booked room selection and the selected room type to bid on

All bids for upgrades are per night, not per stay

By submitting a bid, a contractual commitment is made to purchase the selected upgrade at the price bid to the Brooklands Hotel should this be a winning bid

The placed bid will be sent directly to the Make Your Day team

At 3pm the day prior to the pre-booked reservation arrival date, all bids for this arrival day will be collated

The highest submitted bid for the arrival day will win the upgraded room

All bidders will be notified on arrival if their bid is the winning bid

Bids are supplements and will be charged in addition to the pre-booked room reservation room rate, for example: if you booked a Deluxe room at a rate of £139 and place a bid of £24 to upgrade to an Executive Room and this is a winning bid (notified upon check-in), the £24 upgrade will be added to your pre-booked room rate at £139. Therefore, your total room rate bill will be £163.

All rooms and upgrades are subject to availability